Loudoun Medical Practice is made up of two GP surgeries in Darvel & Newmilns in Ayrshire, and is run by Dr Kondol and Partners. This website has details about the two surgeries, the services we provide, health advice and links to other helpful sites.
Econsult may be turned off at times when we are critically short of clinicians, if the system is off and you require urgent care please telephone the surgery.
Practice Website Statement
Reduced clinical GP capacity due to unforeseen staffing issues
21 March 2022
We are currently experiencing reduced clinical GP capacity due to unforeseen staffing issues. We are working with Ayrshire and Arran Health Board to try and source additional clinicians in the short term to avoid this significantly impacting on service delivery. We can assure patients that those with the most urgent clinical need will continue to be prioritised for care.
We would ask all our registered patients to please be patient and kind as we work to improve the situation. All practice staff are working tirelessly to continue providing safe and effective care to our patients.
We ask patients to only contact the practice after considering other healthcare options first and keeping clinical appointments for those most in need. Self-help advice is available by using eConsult. Advice, care and on many occasions medicine if needed (at no cost) is available from community pharmacies and opticians through Pharmacy First Scotland. NHS Inform can also provide information and self-care advice as well as how to access the Right Care, in the Right Place at the Right Time.
Our sincere thanks go to all patients for their continued support and we will provide further updates when available.
Are you accessing the right service for your symptoms?
Patient Update – Telephone Lines
Please be advised that as of today the 14th of October 2021 our phones lines will now be off between 1pm & 2pm daily to allow staff change over, if you require GP assistance please call back at 2pm unless urgent treatment is required
Local chemist in East Ayrshire who are participating in the Flu vaccine.
PowerPoint Presentation (nhsaaa.net)
Patients requiring a copy of their Covid status can follow the link to see how to receive this through the health board as GP practices do not provide this documnetation.
Also if you are not confident with using technology or would prefer to talk to someone you can call the Covid status Helpine on 0808 196 8565
*APPOINTMENTS UPDATE - COVID-19*
IF YOU HAVE SYMPTOMS OF COVID-19 PLEASE DO NOT CONTACT THE SURGERY PLEASE CALL 111 FOR ADVICE
The doors to the Surgery will remain closed to protect all individuals. If you are asked to attend the Surgery by one of our GPs , please do not arrive earlier than your appointment time. You will not be allowed access until your allocated appointment time.
Newmilns surgery will remain closed to all appointments with the exceptions of the ante-natal clinic and child health vaccinations which are all booked by telephone.
If you are currently in self isolation and need to supply a fit note to give to your employer please use the link below:
111 nhs isolation note
DUE TO THE HIGH DEMAND IN ORDERING PRESCRIPTIONS PLEASE BE AWARE THAT THE PROCESS CAN TAKE UP TO 5 DAYS - WE WILL ACCEPT MOST ORDERS 14 DAYS BEFORE YOUR PRESCRIPTION IS DUE TO COVER THIS
Please Note during this time you may receive calls from us from a withheld number.
*COVID19 UPDATE AS OF 23/03/20*
As announced by the UKGoverment, anyone developing symptoms consistent with COVID-19 should stay at home for 7 days from the onset of symptoms and it is recommended that anyone living in the same household should also self isolate for 14 days. The common symptoms of COVID-19 are recent onset of
- New continuous cough
- And/or high temperature
Further public information and stay at home advice can be found on the NHS inform website.
People are advised to take social distancing measures to help reduce the transmission of COVID-19. This is particularly advised for people over the age of 70, those with underlying medical conditions and pregnant women.
If you have a cough, fever or shortness of breath or cold symptoms, please do not attend the Practice. Please request a telephone appointment and discuss this with a GP first. Our medical team are all here to provide the best support for you. We will be focusing on providing advice by telephone and will try to avoid seeing patients at the surgery unless absolutely necessary. We will not be booking appointments for routine matters at present. For all general advice on coronavirus please visit the NHS inform website or call 0800 028 2816.
Our practice want to protect our patients over the coming weeks. We are proactively installing video consultation options for those who may need to self isolate or want to remain socially distant. Please ensure you mobile phone numbers are up to date. This option is GP dependent but we want to take every step possible to ensure we do not have to close down for a deep clean or 2 week decontamination during the Covid-19 pandemic.
Please bear with us at this challenging tim as guidelines are constantly changing and we aim to keep our patients up to date as best we can.
For the latest information on the Coronavirus please click the link below.
For information on:
We offer routine appointments with any doctor and these can be booked in advance by telephone or at the Surgery. Telephone appointments are available for those not needing an examination.
We also offer on the day appointments for those that need urgent medical attention. To book one of these our trained reception staff will ask you for a brief description of your medical condition to make sure you are directed to an appointment that best suits your needs. If you would prefer to have this conversation in private please phone in or ask to speak to one of our reception staff in private. Appointments will be with whichever doctor is available and it ensures that even during our doctor shortage those that need to be seen can be seen.
Please continue to telephone for medication requests, sick lines, nurse appointments and to book appointments with our physiotherapist for muscle, joint and back problems.
SOCIAL NETWORKING SITES
The Practice has experienced inappropriate use of social networking sites directly relating to delivery of medical care. We operate a zero tolerance policy and patients found to have posted defamatory or derogatory comments relating to any medical, nursing, or administration staff or health care delivery may be removed from the Practice list. Where appropriate we will report the offending individual to the appropriate legal authority and social networking site.
Our practice takes pride in offering the highest standard of healthcare. As well as normal GP clinics, the practice also offers a wide variety of other medical services including chronic disease clinics, antenatal and postnatal care, sexual and reproductive health services (including the fitting of coils and implants), joint injections, travel advice and vaccines, child health surveillance and immunisations. We also undertake non-NHS examinations for HGV, fostering and adoption medicals.
By registering for for the online prescription service you can order your medications through this website. To register or order click the relevant link for your surgery below. Please note that if you are having problems using this service, it may be due to your firewall settings.
If you suffer from COPD and would like further information in helping to control your syptoms and have access to a smart phone or a computer/tablet - please go to your phone/computers App store or Google Play and download the NHS Ayrshire & Arran app, then select Help Manage Your COPD - This will provide you with information regarding - Local services and support, managing your COPD and living well, benefits of pulmonary rehab and how to get involved, Managing flare ups, weather forecasts to help manage your COPD, helpful websites, alerts for important information.
This is a new service that is being provided in McConnells' pharmacy in Darvel. The pharmacist is able to treat two conditions. Uncomplicated urinary tract infections in adult women between the ages of 16 and 64 and also impetigo in adults or children aged 2 years or older. Please view the exclusion criteria for both these conditions on our further information section. If you do not fit the criteria then please contact the Surgery for further advice.
A defibrillator has been installed outside the front door of the Sports Centre in Darvel. It is registered and live with the Scottish Ambulance Service and is accessible 24 hours a day, 7 days a week.
(Site updated 28/03/2022)